Total releases: 75  |  Sorted: Newest First  |  Generated: 2026-03-23

Bug Fixes & Improvements

• Fixed an issue with a crash in auth error handling.
• Fixed an issue with a crash when an Outlook call is used with an unknown contact on Windows.
• Fixed an issue with sporadic crashes with the chat input tracker.
• Added option to disable call popup for calls answered by another user (Queue, ERG).
• Renamed Supervised transfer to Attended transfer.

Features

• VT headset integration.
• SMS footer text message.

Bug Fixes & Improvements

• Fixed an issue where the download icon was displayed instead of the play icon for voice messages inside the chat.
• Fixed an issue with Supervisor Outbound calls Monitoring.
• Fixed an issue where the Send fax message field was not multiline.
• Fixed an issue where the Reply message banner was cut off on the left side.
• Fixed an issue where the name was not populated automatically when adding a contact to Outlook through call history.
• Fixed an issue where only one fax caller ID with the empty label is shown in the Send Fax dialog.
• Fixed an issue with the call contact dialog numbers sort.
• Fixed an issue with the partial file sync support.
• Fixed an issue with playing voicemails.
• Fixed the character issue.
• Fixed an issue where the chat window was not appearing.
• Ability To Fax Multiple PDF Files.
• Improved the Call History to show both the contact name and value from the Replace Caller ID.
• Improved multiple file support in the fax module to allow additional files to be added after using the fax printer.
• Handle the event for version and max_messages_count from the chat server, and modify sync accordingly.
• Handle the Call History with the Supervised Transfer to produce two call history items.
• Use the QMenu from QWidgets instead of the Menu from QtLabs for the Chat Options menu.
• Adapted the voice messages to use the Opus/OGG codec instead of AAC.
• Introduced the Call Waiting audible notification request.

Contact Centre Module

• Fixed an issue where the agent loses unsent chat/email responses after receiving a call from the Voice Queue.
• Added the disposition code search bar/function in the Agent Edition.

MS Teams Module

• Fixed an issue where the warning for WebRTC was not shown if WebRTC is not enabled for the extension.
• Fixed an issue with the Plugin buttons not scaling properly.
• Fixed an issue where the call ends when the Teams pop-up window is closed.
• Fixed an issue where it was not possible to dial from the Teams app.
• Fixed an issue where the redial behavior with the Enter key and green handset was not working.
• Improved plugin connection validation to PBXware.
• Fixed an issue where device selection does not sync between the plugin and Teams.
• Improved visibility of Teams plugin warning messages.

Features

• VT headset integration
• SMS footer text message

Bug Fixes & Improvements

• Fixed an issue where the download icon was displayed instead of the play icon for voice messages inside the chat.
• Fixed an issue where the Send fax message field was not multiline.
• Fixed an issue where the Reply message banner was cut off on the left side.
• Fixed an issue where the name was not populated automatically when adding a contact to Outlook through call history.
• Fixed an issue where only one fax caller ID with an empty label was shown in the Send Fax dialog.
• Fixed an issue with the call contact dialog number sort.
• Fixed an issue with the partial file sync support.
• Fixed an issue with playing voicemails.
• Fixed character rendering issues in the thread.
• Fixed an issue where the chat window was not appearing.
• Added the ability to provide the recording_url in the call popup
• Added the ability To Fax Multiple PDF Files.
• Improved the Call History to show both the contact’s name and value from the Replace Caller ID.
• Improved multiple file support in the fax module to allow additional files to be added after using the fax printer.
• Handled the event for version and max_messages_count from the chat server, and modified sync accordingly.
• Used the QMenu from QWidgets instead of the Menu from QtLabs for the Chat Options menu.
• Adapted the voice messages to use the Opus/OGG codec instead of AAC.
• Changed the default DateTime to String to Locale so it can be translatable
• Introduced the Call Waiting audible notification request.
• Updated the PJSIP library version.

Meeting Module

• Fixed an issue with pause/resume recording in the Meeting module.

Contact Center Module

• Fixed an issue where the agent loses unsent chat/email responses after receiving a call from the Voice Queue.
• Fixed an issue with Supervisor Outbound call Monitoring.
• Added the disposition code search bar/function in the Agent Edition.

Features

• Edit outgoing text messages.
• Added Single Sign-On (SSO) authentication.
• Chat Topics/Threads.

Bug Fixes & Improvements

• Added predefined Fax Optional Messages per Caller ID.
• Added support to transfer a parked call into a conference.
• Added an option to apply dialing rules for call transfers.
• Updated the Audio File library to the latest version.
• Fixed an issue with the overlapping of custom status text with icons in chat on smaller Window Sizes.
• Improved the “Call on available” feature that should rely on the presence of the call indicator instead of the extension hint.
• Fixed translation issues with drag-and-drop transfers.

Contact Center Module

• Contacts Management: Fixed an issue with Contacts update when linking a conversation.
• The Feedback form URL will now open in a default browser instead of the embedded browser.

NOTE: Please note that conversation linking will not function if the user has version 7.5 of the server and app installed on a version lower than 7.5. This affects Agent and Supervisor editions.

Bug Fixes & Improvements

• Updated translation files

Bug Fixes & Improvements

• Fixed an issue where “Mark all messages as read” feature in SMS window sends unnecessary requests

Features

• Edit outgoing text messages.
• Added Single Sign-On (SSO) authentication.
• Chat Topics/Threads.

Bug Fixes & Improvements

• Added predefined Fax Optional Messages per Caller ID.
• Added support to transfer a parked call into a conference.
• Added an option to apply dialing rules for call transfers.
• Fixed an issue with the overlapping of custom status text with icons in chat window on smaller window sizes.

Contact Center Module

Contacts Management: Fixed an issue with Contacts update when linking a conversation.

NOTE: Please note that conversation linking will not function if the user has version 7.5 of PBXware and application installed on a version lower than 7.5. This affects Agent and Supervisor editions.

Bug Fixes & Improvements

• Fixed an issue with Outlook contact’s name not being displayed in call window and call history list
• Fixed an issue with contact numbers with no label not being shown.
• Fixed an issue with numbers not being shown if Google contact name is not set.
• Fixed an issue with MSIX installer being unable to finish the installation process due to missing admin privileges.

Bug Fixes & Improvements

• Fixed an issue with the Outlook plugin not loading.

Bug Fixes & Improvements

• Fixed an issue where the Outlook GAL contacts were not synced.
• Fixed an issue with SMS messages syncing.

Meeting Module

• Fixed an issue where there were duplicate messages in the meeting chat on reconnection.

Contact Center Module

• Fixed an issue where a sneak peek remains visible after transferring the ticket to the unassigned chats.
• Fixed an issue with the feedback form disappearing if the disposition is selected before.

Features

• MSIX Build.
• Call forwarding destination.
• Reaction to an incoming message for one-on-one chat conversations.

Contact Center Module

• Enabled the display of the queue name in call history.
• Integrated abandoned call statistics into the Queues tab of the Supervisor panel.
• Implemented notifications for agents when a post-call survey is active for the current call.

Bug Fixes & Improvements

• Fixed an issue with scaling.
• Fixed an issue where the Fax Printer - driver was missing after application installation.
• Fixed an issue where the Call popup was not appearing for dialer calls.
• Fixed an issue with the Yealink Integration.
• Fixed an issue where scrolling up after sending an SMS message on application was not working.
• Fixed an issue with SMS freezing the application.
• Fixed an issue where the emergency location alert in application would trigger multiple times after losing connection.
• Fixed an issue when searching messages in the application desktop, the thread messages were overlapping the search results.
• Fixed an issue with the blurry icon within the About window.
• Fixed an issue with the audio source for Voicemail messages.
• Updated the Busylight universal library for macOS (x86_64 and arm64)
• Updated the Yealink macOS library for the universal build.
• Updated the Plantronics integration to work via REST API.
• Updated a list of supported CRMs in the preferences.
• Updated the Yealink SDK to version 3.1.1.23
• Added the ability to set a sound notification for received SMS.
• Reworked favorites storage to use the SQLite database instead of the Windows registry.
• An optional Fax Message input field can now accept 2000 characters.
• Modified the Outlook dial to use Contact Repository to find a contact by email.
• Modified the main window to load only a subset of contacts with pagination support.
• Modified the Send fax dialog to load only a subset of contacts.
• Modified the Transfer dialog to load only a subset of contacts.
• Modified favorites management to avoid loading all contacts.
• Modified the SMS window to load only a subset of contacts when in search mode.
• Modified Schedule meeting/Invite by email screen to load only a subset of contacts with pagination support.
• Modified finding of a single contact by name/number to use ContactRepository.

Meeting Module

• Fixed an issue where the meeting buttons (Participants and Chat) were not responding while in full-screen mode.
• Fixed an issue where the audio joined twice while converting a conference call to a meeting.
• Fixed an issue where the past recurring events were not fetched on the meeting create event.
• Fixed an issue where split recurring meetings were not working.
• Fixed an issue where the meeting daily reminder was returning meetings that were finished/in progress instead of just scheduled meetings.

Contact Center Module

• Added tooltips to the editor toolbar for a more user-friendly experience.
• Implemented validation checks for images before inserting them into email signatures to ensure compatibility and reduce errors.
• Resolved an issue affecting the geo-location when a chatbot is set as the destination.
• Fixed an issue with agent statistics not updating correctly when transferring calls between agents.

Features

• Added support for MSIX installer on Windows
• Added support to set call forwarding number
• Added message reactions in 1on1 conversations

Contact Center Module

• Enabled the display of the queue name in call history.
• Integrated abandoned call statistics into the Queues tab of the Supervisor panel.
• Implemented notifications for agents when a post-call survey is active for the current call.

Bug Fixes & Improvements

• Fixed an issue with scaling.
• Updated the Busylight universal library for macOS (x86_64 and arm64)
• Updated the Yealink macOS library for the universal build.
• Added the ability to set a sound notification for received SMS.
• Updated the Plantronics integration to work via REST API.
• Reworked favorites storage to use the SQLite database instead of the Windows registry.
• Modified the Outlook dial to use Contact Repository to find a contact by email.
• Modified the main window to load only a subset of contacts with pagination support.
• Modified the Send fax dialog to load only a subset of contacts.
• Modified the Transfer dialog to load only a subset of contacts.
• Modified favorites management to avoid loading all contacts.
• Modified the SMS window to load only a subset of contacts when in search mode.
• Modified Schedule meeting/Invite by email screen to load only a subset of contacts with pagination support.

Meeting Module

• Fixed an issue where the meeting buttons (Participants and Chat) were not responding while in full-screen mode.
• Fixed an issue where the audio joined twice while converting a conference call to a meeting.

Contact Center Module

• Added tooltips to the editor toolbar for a more user-friendly experience.
• Implemented validation checks for images before inserting them into email signatures to ensure compatibility and reduce errors.
• Resolved an issue affecting the geo-location when a chatbot is set as the destination.
• Fixed an issue with agent statistics not updating correctly when transferring calls between agents.

Bug Fixes & Improvements

• Fixed an issue where Pause reasons are missing within the Agent panel.
• Fixed an issue where in some cases the application doesn’t show a security certificate warning when using OpenSSL.

Features

• Transfer calls to voicemail via drag and drop.

Meeting Module

• Meeting attendance reports.
• Screen-sharing pause notification.
• Scheduled Meeting Notification.

Contact Center Module

• Agent&Supervisor App: Implemented typing indicator and sneak peek feature.
• Agent&Supervisor App: Implemented an Email signatures feature.
• Agent&Supervisor App: Added support for displaying “seen” events.

Bug Fixes & Improvements

• Added configurable options for MSI deployment: ENABLED_PHONE_MODES, DEFAULT_PHONE_MODE, AUTO_UPDATE, SSO_LOGIN.
• Added an option to download updates in the background and install them on the next application launch.
• Added the sha256 checksum for MSI installers to the latest dir.
• The contact sign-in notification option is now turned off by default.
• Fixed an issue where the chat sync was not being restarted upon re-login.
• Fixed an issue where the uninstall via MSI package wasn’t working.
• Fixed an issue where the copy option inside the chat input field did not work.
• Improved performance while loading Outlook calendars.
• If the MMS feature on the server extension level is disabled, hide it in the desktop application.
• The answer button color has been changed to green.

Meeting Module

• Added the ability to click on the link within the meeting detail description section.
• Fixed an issue where the meeting list was not updated after editing a recurring meeting.
• Fixed an issue with the Recording tab not displaying the correct information.
• Fixed an issue when recording for screen sharing was not saved when switching between displays.
• Fixed an issue with closing the floating screen-sharing window, which led to an inability to proceed with the meeting.
• Fixed an issue with the search field not working within the Recordings tab.
• Fixed an issue with the Wrong “Total Presence” time in the attendance report.
• Fixed an issue in the Outlook plugin where the Cancel Meeting button did not show after the meeting was scheduled.
• Fixed an issue in the Outlook plugin where a meeting is not deleted from the meeting list after it is not sent from Outlook.
• Fixed an issue where double click did not work within the meeting chat input field.
• Fixed an issue where the app froze when selecting a new share screen while screen sharing is still in progress.
• Fixed an issue where the clickable link in the description filed on a mail client did not work.
• Fixed an issue where the Participants field in the Attendance tab displayed invited instead of active participants.
• Fixed an issue where the participants counter did not display the correct number of participants after removing them from the meeting.
• Fixed an issue where the Meeting Details section did not display the correct data for the finished meetings selected within the previous tab.
• Fixed an issue where Ctrl+C did not work in a meeting chat.
• Fixed an issue where Calendar URL sync did not work.
• Refactored application to avoid sending a meeting invite from the client.
• Move the raise hand button to a more suited position.

Contact Center Module

• Agent&Supervisor App: Fixed an issue with the Agent Profile view.
• Agent&Supervisor App: Fixed an issue where messages were incorrectly displayed during ticket selection within the unassigned list.
• Canned Responses: Limited actions that agents can perform inside the Canned Responses module.
• Contacts: Added Facebook user ID in the Contacts table and enabled column toggle.
• Contacts: Limited actions that agents can perform inside the Contacts module.
• Conversations: Displayed contact details inside the Conversations tab.
• Contacts: Fixed an issue with opening the “How to format a CSV file” dialog.

Features

• Transfer calls to voicemail via drag and drop.

Meeting Module

• Meeting attendance reports.
• Screen-sharing pause notification.
• Scheduled Meeting Notification.

Contact Center Module

• Agent&Supervisor App: Implemented typing indicator and sneak peek feature.
• Agent&Supervisor App: Implemented an Email signatures feature.
• Agent&Supervisor App: Added support for displaying “seen” events.

Bug Fixes & Improvements

• Added configurable options for MSI deployment: ENABLED_PHONE_MODES, DEFAULT_PHONE_MODE, AUTO_UPDATE, SSO_LOGIN.
• Added an option to download updates in the background and install them on the next application launch.
• Added the sha256 checksum for MSI installers to the latest dir.
• The contact sign-in notification option is now turned off by default.
• Fixed an issue where the chat sync was not being restarted upon re-login.
• Fixed an issue where the uninstall via MSI package wasn’t working.
• Improved performance while loading Outlook calendars.

Meeting Module

• Added the ability to click on the link within the meeting detail description section.
• Fixed an issue where the meeting list was not updated after editing a recurring meeting.
• Fixed an issue with the Recording tab not displaying the correct information.
• Fixed an issue when recording for screen sharing was not saved when switching between displays.
• Fixed an issue with closing the floating screen-sharing window, which led to an inability to proceed with the meeting.
• Fixed an issue with the search field not working within the Recordings tab.
• Fixed an issue with the Wrong “Total Presence” time in the attendance report.
• Fixed an issue in the Outlook plugin where the Cancel Meeting button did not show after the meeting was scheduled.
• Fixed an issue in the Outlook plugin where a meeting is not deleted from the meeting list after it is not sent from Outlook.
• Refactored Communicator to avoid sending a meeting invite from the client.

Contact Center Module

• Canned Responses: Limited actions that agents can perform inside the Canned Responses module.
• Contacts: Added Facebook user ID in the Contacts table and enabled column toggle.
• Contacts: Limited actions that agents can perform inside the Contacts module.
• Conversations: Displayed contact details inside the Conversations tab.
• Agent&Supervisor App: Fixed an issue with the Agent Profile view.
• Contacts: Fixed an issue with opening the “How to format a CSV file” dialog.

Features

• Added support to promote chat groups into shared groups
• Added support to set chat group icon
• Added support for emojis in SMS window
• Added support to download voicemail gsm file if it cannot be played

Meeting Module

• Store chat history and show it in the in the previous meetings list
• Show participants can now see shared screen notification
• Schedule a meeting from the chat
• Show screen sharing starting message

Contact Center Module

• Canned responses
• WhatsApp/Facebook integration
• WhatsApp templates
• Added Geolocation inside the Profile card
• Contacts directory
• Contacts module (list of all contacts with the possibility to add, edit, delete contacts and view conversation history)
• Managing contacts inside the customer Profile card within Chats and Emails sections
• Conversation history across channels
• CSV upload and history
• Agent Login Improvements
• Echo messages for Facebook channel
• Added customer information in the Conversation tab
• Hidden omnichannel sections inside Agent Panel
• Displayed Facebook Page on the Profile Card
• Implemented action for merging contacts
• Added copy functionality for phone and email columns in contacts table, along with icons for labels.
• Enhanced UI/UX in Dashboard tables
• Displayed contact details inside the Conversations tab

Bug Fixes & Improvements

• Added support to force default input/output device on linux to avoid pjsua crashes
• Added support to use default phone mode set on the server
• Added overlays for unsupported files and too many files when dragging onto Chat window
• Fixed issue with wrong content-type in CRM API
• Fixed issue with unread conversations menu when there are too many menu items
• Fixed issue with .NET installer not being found
• Limited actions that agent can do inside the Contacts module and Canned responses
• Updated contact type to “Customer”
• Fix issue with my dialer repeating numbers that change their format.
• Improved Call Quality not to log when call is on hold.
• Add support to use utf8 characters in extension passwords

Meeting Module

• Recurring checkbox disabled when copying a meeting
• Invite notification for recurring meeting does not disappear
• Fix remove email from text field when its added to the list in schedule dialog
• Fixed issue where the remote control mouse pointer incorrectly appears on the wrong screen in a multi-monitor setup.
• Improved the Outlook plugin to open a meeting window instead of an appointment when double-clicking on the calendar.
• Fixed an issue with the Outlook plugin where a meeting wasn’t updated after being dragged and dropped onto the calendar.

Contact center

• Prevent message retry on WhatsApp when 24h timeout is active
• Fixed always on top for CC dialogs

Bug Fixes & Improvements

• Fixed bug where recurring checkbox is disabled when copying a meeting
• Fixed bug to rename email from text field when it is added to the list in schedule dialog
• Fixed issue in outlook plugin when a meeting is not updated after drag and drop on the calendar
• Outlook plugin to open a meeting window instead of appointment on double click on the calendar
• Renamed meeting invite label from Contacts to Email
• Fixed issue where participant can not see shared screen

Bug Fixes & Improvements

• Fixed multiple Chat Threads bugs

Features

• Added Single Sign-On (SSO) authentication
• Added Chat Threads feature
• Added support to promote chat groups into shared groups
• Added support to set chat group icon
• Added support for emojis in SMS window
• Added support to download voicemail gsm file if it cannot be played

Meeting Module

• Store chat history and show it in the in the previous meetings list
• Show participants can now see shared screen notification
• Schedule a meeting from the chat
• Show screen sharing starting message

Contact Center Module

• Canned responses
• WhatsApp/Facebook integration
• WhatsApp templates
• Added Geolocation inside the Profile card
• Contacts directory
• Contacts module (list of all contacts with the possibility to add, edit, delete contacts and view conversation history)
• Managing contacts inside the customer Profile card within Chats and Emails sections
• Conversation history across channels
• CSV upload and history
• Agent Login Improvements
• Echo messages for Facebook channel
• Added customer information in the Conversation tab
• Hidden omnichannel sections inside Agent Panel
• Displayed Facebook Page on the Profile Card
• Implemented action for merging contacts
• Added copy functionality for phone and email columns in contacts table, along with icons for labels.
• Enhanced UI/UX in Dashboard tables

Bug Fixes & Improvements

• Added support to force default input/output device on linux to avoid pjsua crashes
• Added support to use default phone mode set on the server
• Added overlays for unsupported files and too many files when dragging onto Chat window
• Fixed issue with wrong content-type in CRM API
• Fixed issue with unread conversations menu when there are too many menu items
• Fixed issue with .NET installer not being found

Meeting Module

• Recurring checkbox disabled when copying a meeting
• Invite notification for recurring meeting does not disappear
• Fix remove email from text field when its added to the list in schedule dialog

Contact Center Module

• Fixed always on top for CC dialogs

Bug Fixes & Improvements

• Hidden omnichannel sections inside Agent Panel when omnichannel is not in license

Bug Fixes & Improvements

• Added support to store CRM configuration and contacts per profile
• Fixed issue where CRM integration opens wrong contact when two contacts have the same name
• Fixed issue where application doesn’t start if Yealink USB SDK is missing

Bug Fixes & Improvements

• Fix issue where application doesn’t start if Yealink USB SDK is missing
• Fix issue where caller id name is missing in Voicemail dialog
• Add option to choose if 2FA token will be removed on logout
• Fix issue where application crashes when connecting to a server with invalid certificate during first profile creation

Features

• Added support for Two-Factor Authentication (2FA) on login
• Added reactions to chat messages
• Added Ringing Status in presence
• Added option to open the Web app from the desktop app
• Added option to re-sync the whole chat history
• Added warning dialog when connecting to the server with unsecure certificate
• Added support for setting emergency address for emergency calls to comply with Ray Baum’s Act
• Updateed Plantronics SDK to version 3.25

Meeting Module

• Webrtc upgrade
• Share Clipboard
• Remove dial-in info from Copy Meeting info/invite for private meetings
• Configurable ‘Ask to record’ option
• Show a notification window when meeting is about to end
• Fetch avatars for external participants

Contact Center Module

• Added a new web application integrated into the existing desktop interface for unified, user-friendly multi-channel communication.
• Introduced an optimized agent login window for Omnichannel support.
• Introduced Chats and Email section for unified management of customer requests and information sharing across SMS, LiveChat, and Email channels.
• Introduced the Dashboard as the integrated control center for agents, offering an overview of essential information about their ongoing conversations.
• Introduced the Conversations as a convenient and efficient way to access all ongoing and queued conversations in the system and a comprehensive archive of completed conversations.
• Introduced a more secure and controlled environment for LiveChat customer communication.
• Introduced a redesigned agent’s profile with key information prominently displayed.

Bug Fixes & Improvements

• Added the ext_name variable in the Call Popup URL
• Added an option to use a Queue/ERG URL for showing a Call Popup when a call is answered or finished
• Added the possibility to configure if DND will be turned off on log out
• Added support to handle the ESC shortcut in the Info section in the chat window
• Added support to handle the ESC shortcut in the SMS window
• Added confirmation dialog when trying to assign someone group admin
• Added group name into group chat event notifications
• Added support to save configuration for printing fax report
• Added support to store CRM configuration and contacts per profile
• Fixed the issue where the application freezes when opening Preferences caused by always loading Outlook calendars
• Fixed displaying a shared group indicator when the user is searching for messages within a specific shared group
• Fixed display text gender to display they
• Fixed crash in call center edition caused by changing agent status
• Fixed issue with messages not being loaded correctly on large screens
• Fixed issue where links are not formatted properly when they contain brackets
• Fixed issue where url with exclamation mark is not rendered correctly
• Fixed issue where call recording file name is not pre-filled correctly when downloading through OSC
• Fixed issue with right clicking in chat after selecting multiple messages
• Fixed issue with server connection health-check
• Fixed issue with special characters being inserted on MacOS
• Fixed user selection on macOS using command key
• Removeed Growl option for notification on macOS

Meeting Module

• Fixed no Mute All feature for co organizers available
• Fixed Co Organizer has option to remove organizer
• Fixed audio not playing when raise hand is received
• Fixed no initials in speaker view in desktop
• Fixed reconnect to ignoo not working
• Fixed text selection of email contacts is not working properly
• Fixed issue where date picker selects day before
• Fixed issue where open button in recording details opens parent folder
• Fixed options menu out of view screen
• Fixed avatars dont fit in video item when meeting window is too small
• Fixed remove from audio not working as co organizer
• Fixed reactions using lot of memory
• Fixed wrong date time format used in outlook plugin
• Fixed meeting list moved to top when try to fetch more meetings
• Fixed convert exchange email address to smtp address in outlook plugin

Contact Center Module

• Supervisor - Added a requirement for supervisor edition to log in as an agent with proper credentials (agent number, agent PIN).
• Supervisor - Added an info message about login changes for supervisors
• Agent - Hidden the “Ban IP address” button in the BannedUsers view
• Fixed pwproxy connection health check issue
• Fixed issues with email removal
• Fixed an issue with banning users by IP address where the list of banned users did not update correctly and seemed to overwrite previously added entries
• Fixed information about daily statistics within the Queues table
• Fixed toastify message during ticket assignment
• Fixed issue where ticket selector freezes notification
• Fixed OS notifications issues
• Implemented character limit for ban reason
• Fixed issue where the agent profile displayed cached data from the previous system

Features

• Added support for Two-Factor Authentication (2FA) on login
• Added reactions to chat messages
• Added Ringing Status in presence
• Added option to open the Web app from the desktop app
• Added option to re-sync the whole chat history
• Added warning dialog when connecting to the server with unsecure certificate
• Added support for setting emergency address for emergency calls to comply with Ray Baum’s Act
• Updateed Plantronics SDK to version 3.25

Meeting Module

• Webrtc upgrade
• Share Clipboard
• Remove dial-in info from Copy Meeting info/invite for private meetings
• Configurable ‘Ask to record’ option
• Show a notification window when meeting is about to end
• Fetch avatars for external participants

Contact Center Module

• Added a new web application integrated into the existing desktop interface for unified, user-friendly multi-channel communication.
• Introduced an optimized agent login window for Omnichannel support.
• Introduced Chats and Email section for unified management of customer requests and information sharing across SMS, LiveChat, and Email channels.
• Introduced the Dashboard as the integrated control center for agents, offering an overview of essential information about their ongoing conversations.
• Introduced the Conversations as a convenient and efficient way to access all ongoing and queued conversations in the system and a comprehensive archive of completed conversations.
• Introduced a more secure and controlled environment for LiveChat customer communication.
• Introduced a redesigned agent’s profile with key information prominently displayed.

Bug Fixes & Improvements

• Added the ext_name variable in the Call Popup URL
• Added an option to use a Queue/ERG URL for showing a Call Popup when a call is answered or finished
• Added the possibility to configure if DND will be turned off on log out
• Added support to handle the ESC shortcut in the Info section in the chat window
• Added support to handle the ESC shortcut in the SMS window
• Added confirmation dialog when trying to assign someone group admin
• Added group name into group chat event notifications
• Added support to save configuration for printing fax report
• Added support to store CRM configuration and contacts per profile
• Fixed the issue where the application freezes when opening Preferences caused by always loading Outlook calendars
• Fixed displaying a shared group indicator when the user is searching for messages within a specific shared group
• Fixed display text gender to display they
• Fixed crash in call center edition caused by changing agent status
• Fixed issue with messages not being loaded correctly on large screens
• Fixed issue where links are not formatted properly when they contain brackets
• Fixed issue where url with exclamation mark is not rendered correctly
• Fixed issue where call recording file name is not pre-filled correctly when downloading through OSC
• Fixed issue with right clicking in chat after selecting multiple messages
• Fixed issue with server connection health-check
• Fixed issue with special characters being inserted on MacOS
• Fixed user selection on macOS using command key
• Removeed Growl option for notification on macOS

Meeting Module

• Fixed no Mute All feature for co organizers available
• Fixed Co Organizer has option to remove organizer
• Fixed audio not playing when raise hand is received
• Fixed no initials in speaker view in desktop
• Fixed reconnect to ignoo not working
• Fixed text selection of email contacts is not working properly
• Fixed issue where date picker selects day before
• Fixed issue where open button in recording details opens parent folder
• Fixed options menu out of view screen
• Fixed avatars dont fit in video item when meeting window is too small
• Fixed remove from audio not working as co organizer
• Fixed reactions using lot of memory
• Fixed wrong date time format used in outlook plugin

Contact Center Module

• Supervisor - Added a requirement for supervisor edition to log in as an agent with proper credentials (agent number, agent PIN).
• Supervisor - Added an info message about login changes for supervisors
• Agent - Hidden the “Ban IP address” button in the BannedUsers view
• Fixed pwproxy connection health check issue
• Fixed issues with email removal
• Fixed an issue with banning users by IP address where the list of banned users did not update correctly and seemed to overwrite previously added entries
• Fixed information about daily statistics within the Queues table
• Fixed toastify message during ticket assignment
• Fixed issue where ticket selector freezes notification
• Fixed OS notifications issues
• Implemented character limit for ban reason
• Fixed issue where the agent profile displayed cached data from the previous system

Features

• Added support for Two-Factor Authentication (2FA) on login
• Added reactions to chat messages
• Added Ringing Status in presence
• Added option to open the Web app from the desktop app
• Added option to re-sync the whole chat history

Meeting Module

• Webrtc upgrade
• Share Clipboard
• Remove dial-in info from Copy Meeting info/invite for private meetings
• Configurable ‘Ask to record’ option
• Show a notification window when meeting is about to end

Contact Center Module

• Added a new web application integrated into the existing desktop interface for unified, user-friendly multi-channel communication.
• Introduced an optimized agent login window for Omnichannel support.
• Introduced Chats and Email section for unified management of customer requests and information sharing across SMS, LiveChat, and Email channels.
• Introduced the Dashboard as the integrated control center for agents, offering an overview of essential information about their ongoing conversations.
• Introduced the Conversations as a convenient and efficient way to access all ongoing and queued conversations in the system and a comprehensive archive of completed conversations.
• Introduced a more secure and controlled environment for LiveChat customer communication.
• Introduced a redesigned agent’s profile with key information prominently displayed.

Bug Fixes & Improvements

• Added the ext_name variable in the Call Popup URL
• Added an option to use a Queue/ERG URL for showing a Call Popup when a call is answered or finished
• Added the possibility to configure if DND will be turned off on log out
• Added support to handle the ESC shortcut in the Info section in the chat window
• Added support to handle the ESC shortcut in the SMS window
• Added confirmation dialog when trying to assign someone group admin
• Fixed the issue where the application freezes when opening Preferences caused by always loading Outlook calendars
• Fixed displaying a shared group indicator when the user is searching for messages within a specific shared group
• Fixed display text gender to display they
• Fixed crash in call center edition caused by changing agent status
• Fixed issue with messages not being loaded correctly on large screens
• Fixed issue where links are not formatted properly when they contain brackets

Meeting Module

• Fixed no Mute All feature for co organizers available
• Fixed Co Organizer has option to remove organizer
• Fixed audio not playing when raise hand is received
• Fixed no initials in speaker view in desktop
• Fixed reconnect to ignoo not working
• Fixed text selection of email contacts is not working properly
• Fixed issue where date picker selects day before
• Fixed issue where open button in recording details opens parent folder

Contact Center Module

• Supervisor - Added a requirement for supervisor edition to log in as an agent with proper credentials (agent number, agent PIN).

Bug Fixes & Improvements

• Add the ext_name variable in the Call Popup URL.
• Add an option to use a Queue/ERG URL for showing a Call Popup when a call is answered or finished.
• Add the possibility to configure if DND will be turned off on log out.
• Add confirmation dialog when trying to assign someone group admin
• Handle the ESC shortcut in the Info section in the chat window.
• Handle the ESC shortcut in the SMS window.
• Fix the issue where the application freezes when opening Preferences caused by always loading Outlook calendars.
• Fix displaying a shared group indicator when the user is searching for messages within a specific shared group.
• Fix display text gender to display they.
• Fix issue where playing voicemail stops when voicemail list is refreshed
• Fixed issue where voicemail keeps playing after closing voicemail window by pressing ESC button
• Fix issue with messages not being loaded correctly on large screens

Meeting Module

• Fix no Mute All feature for co organizers available
• Fix Co Organizer has option to remove organizer
• Fix do not send vcard if chat connection is down
• Fix audio not playing when raise hand is received
• Fix no initials in speaker view in desktop
• Fix reconnect to ignoo not working
• Fix text selection of email contacts is not working properly
• Fix date picker selects day before
• Fix webcam output rotated 90 degrees to the side on MacOS Sonoma

Bug Fixes & Improvements

• Fix the issue where the application freezes when opening Preferences caused by always loading Outlook calendars.
• Fix displaying a shared group indicator when the user is searching for messages within a specific shared group.
• Fix issue with Chat messages not being loaded correctly on large screens.

Bug Fixes & Improvements

• Added support to disable contact sync of CRM, Outlook and Address Book
• Updated Yealink headset integration SDK

Note: The 7.0.0 version of the app will not work on some Windows, macOS, and Linux versions, which are not supported by Qt 6.5.

The 6.5 version of Qt does not support out-of-support Windows (Windows 7, Windows 8), macOS (macOS 10.15 and below), and some Linux versions.

For more information about the supported platforms, please visit the following link: https://doc.qt.io/qt-6/supported-platforms.html

Features

• Auto Answer.
• SMS sync.
• Shared SMS number.
• Delete an SMS message.
• Export old SMS history.

Meeting Module

• In-meeting reactions.
• Raise hand.
• Save chat history in meetings recordings.
• Added invite link in meeting details.
• Implemented an option to add/update multiple co-organizers of the meeting.

Bug Fixes & Improvements

• Fixed partial scaling on Windows (e.g., 125%, 150%, etc.).
• Fixed a problem with the department’s name not containing the ‘&’ character.
• The Outlook plugin is disabled by default.
• Added the ability to disable every type of contact sync.

Meeting Module

• Fixed an issue where the Meeting window was not closing after the organizer had ended the meeting.
• Fixed an issue where the M button for users muting themselves was not always working in v7 during a meeting.
• Fixed an issue where messages sent into the meeting chat were not visible.
• Fixed an issue where the Control bar buttons overlapped.
• Fixed an issue where the Meeting Outlook integration was not working with Qt6.
• Fixed an issue where the Scroll bar was not working in the meeting details view if the mouse was hovered over the participant list.
• Improved the reaction notification for desktop users in Presenting mode.
• Removed Reactions & Raised hands from the chat when the user leaves/rejoins the meeting.
• Replaced the meeting control bar icons with the ones from the web app.

Bug Fixes & Improvements

• Fixed recurring meeting deletion and update from outlook plugin
• Fixed desktop client went not responding after deleting meeting from outlook plugin

Features

• SMS Shared DID
• SMS delete message

Bug Fixes & Improvements

• Fix issue with constant reporting of file expired
• Fixed height on Send Fax Dialog
• Fixed retry icon in Chat
• Fix issue with New Messages Separator being shown incorrectly
• Implement session deletion when there are no messages
• Fix MMS showing failed for a brief period of time when being sent.
• Disable the config option to disable SMS when the new implementation is instantiated.
• SMS window title

Meeting

• Fixed recurring meeting deletion and update from outlook plugin
• Fixed desktop client went not responding after deleting meeting from outlook plugin
• Fixed can not switch audio to mobile device during meeting
• Fixed meeting participants scrollbar not visible
• Fixed set presenter toolbar window audio button text on audio change
• Fixed schedule dialog start time not set to current time
• Fixed no avatars when joined as external user
• Fixed enable convert non recurring meeting to recurring
• Fixed no warning when starting recording while screen sharing with a deskphone

Features

• SMS Shared DID
• SMS delete message

Bug Fixes & Improvements

• Fix issue with constant reporting of file expired
• Fixed height on Send Fax Dialog
• Fixed retry icon in Chat
• Fix issue with New Messages Separator being shown incorrectly
• Implement session deletion when there are no messages
• Fix MMS showing failed for a brief period of time when being sent.
• Disable the config option to disable SMS when the new implementation is instantiated.

Meeting

• Fixed recurring meeting deletion and update from outlook plugin
• Fixed desktop client went not responding after deleting meeting from outlook plugin
• Fixed can not switch audio to mobile device during meeting
• Fixed meeting participants scrollbar not visible
• Fixed set presenter toolbar window audio button text on audio change
• Fixed schedule dialog start time not set to current time
• Fixed no avatars when joined as external user
• Fixed enable convert non recurring meeting to recurring
• Fixed no warning when starting recording while screen sharing with a deskphone

Features

• Auto Answer.
• SMS sync.

Meeting Module

• In-meeting reactions.
• Raise hand.
• Save chat history in meetings recordings.
• Added invite link in meeting details.
• Implemented an option to add/update multiple co-organizers of the meeting.

Bug Fixes & Improvements

• Fixed partial scaling on Windows (e.g., 125%, 150%, etc.).
• Fixed a problem with the department’s name not containing the ‘&’ character.

Meeting Module

• Fixed an issue where the Meeting window was not closing after the organizer had ended the meeting.
• Fixed an issue where the M button for users muting themselves was not always working in v7 during a meeting.
• Fixed an issue where messages sent into the meeting chat were not visible.
• Fixed an issue where the Control bar buttons overlapped.
• Fixed an issue where the Meeting Outlook integration was not working with Qt6.
• Fixed an issue where the Scroll bar was not working in the meeting details view if the mouse was hovered over the participant list.
• Improved the reaction notification for desktop users in Presenting mode.
• Removed Reactions & Raised hands from the chat when the user leaves/rejoins the meeting.
• Replaced the meeting control bar icons with the ones from the web app.

Bug Fixes & Improvements

• Fixed an issue with renaming the group name event.
• Fixed an issue with hiding Caller ID.
• Enable/Disable calendar tracking within Outlook presence integration.

Bug Fixes & Improvements

• Lower the minimum size for a chat window to 640x480
• Added You in place of the parker name for calls parked by the current user
• Moved “No info available message” from the message box to the message info popup
• Meeting: Fixed an issue where audio events were not shown when Meeting is started from Conference call
• Meeting: Fixed an issue with empty messages in chat
• Meeting: Fixed an issue where the filename was not visible when sent in meeting chat
• Meeting: Fixed an issue when copy invitation from meeting list does not contain invite link

Bug Fixes & Improvements

• Added loading indicator for Message Info
• Fixed crash on meeting join
• Fixed outlook plugin does not work on 32 bit Outlook

Features

• Add filter option to parked calls window
• Meeting: Added Virtual backgrounds for the desktop app
• Meeting: Use avatars for video participants’ backgrounds when the video is disabled
• Meeting: Implemented noise suppression using the RNNoise library on the Desktop

Bug Fixes & Improvements

• Fix issue with crash after sleep when using Outlook presence integration
• Meeting: Resolved an issue with the missing meeting in the list despite having details and the ability to join.
• Meeting: Fixed an issue with an inaccessible screen-sharing control bar.
• Meeting: Addressed the problem with the inability to view duplicate file names in-meeting chat.
• Meeting: Corrected an issue with persisting Leave Meeting option in the taskbar after the
• Meeting: organiser had ended the meeting.
• Meeting: Resolved an issue with fixed control bar height during screen sharing and inability to move it up.
• Meeting: Updated meeting module icons.
• Meeting: Addressed an issue with screen-sharing failing to detect changes in certain screen areas.
• Meeting: Fixed the frozen screen-sharing issue.
• Meeting: Enhanced focus on the shared window.
• Meeting: Fixed an issue when Audio does not join when VPN is turned ON on the desktop app.
• Meeting: Fixed an issue when the Scheduled meeting is not on the meeting list if the start time is less than the current time.

Features

• Mention participants in a group chat conversations using @Name.

• Added Call Quality feature.

• Added SMS enable/disable configuration.

• Added Outlook Presence - Calendar integration.

• Shared groups.

• Meeting: Added Network Quality Statistics View.

• Meeting: Added a Notification in case of Bad Network Quality.

• Meeting: Added a Meeting Invite Link to be Sent in the Chat Automatically.

• Meeting: Outlook Desktop Plugin.

Bug Fixes & Improvements

• Fixed issues with emoji dialog being blank or some emojis missing.

• Fixed an issue where the “Copy” menu keeps opening even if right-clicking a non-selected message.

• Increased CRM contacts sync timeout to avoid sync interruptions if there are a lot of contacts.

• Added the recipient’s number to fax report.

• Fixed right click menu options on messages when there is selection present.

• Fixed crashes caused by early positioning of module windows.

• Fixed crashes when instantiating calls on touch screen laptops.

• Fixed issue where contacts are always converted to +e164 even if disabled in preferences.

• Fixed issue where user could join the same conference multiple times.

• Fixed issue where picking gsm number when using click to dial doesn’t work.

• Meeting: Scale screen sharing image on high PPI displays.

• Meeting: Improved voice activity detection.

• Meeting: Fixed audio issue where audio join status is not correct.

• Meeting: Fixed crash happening during the meeting end.

• Meeting: Fixed video streams flickering during call.

• Meeting: Fixed screen sharing video not received on pause.

• Meeting: Me stream should always be in front of new screen sharing view.

• Meeting: Fixed crash during the meeting start with webrtc 98 on macOS.

• Meeting: Fixed mobile app freeze when trying to login in with the same credentials.

• Meeting: Fixed speaker view participants not changed after they leave the meeting.

• Meeting: Fixed participants not being able to see the shared screen.

• Meeting: Grey screen appears when turning on/off/on camera.

• Meeting: Date and Time not displayed in correct timezone (organiser) for MT PBX.

Features

• Added User mention in chat
• Added Shared groups feature in chat
• Added Call Quality feature
• Added option to enable/disable SMS
• Added Outlook Presence - Calendar integration
• Meeting: Added Outlook integration with Meeting
• Meeting: Insert join link in chat if meeting is started from chat window
• Meeting: Improved voice activity detection with better noise filtering

Bug Fixes & Improvements

• Fixed issue where emoji dialog is blank or some emojis are missing
• Fixed issue where “Copy” menu keeps opening even if right-clicking a non-selected message
• Increased CRM contacts sync timeout to avoid sync interruptions if there are a lot of contacts
• Fixed crash on touch screen laptops using Windows OS
• Fixed issue where contacts are always converted to +e164 even if disabled in Preferences
• Meeting: Fixed application crash on meeting end
• Meeting: Fixed bug where users can not see shared screen
• Meeting: Fixed audio issue where audio join status is not correct
• Meeting: Fixed speaker view participants not changed after meeting leave
• Meeting: Scale screen sharing image on high PPI displays

Features

• Agent Panel: Enabled copying of the lead information fields

Bug Fixes

• Fixed crash caused by Yealink API returning invalid device count

Features

• Meeting: Improved voice activity detection with better noise filtering
• Implement configurable sync of Outlook Global Address List

Bug Fixes

• Fixed application crash on meeting end
• Fixed bug where users can not see shared screen

Features

• Added Yealink headset integration.
• Added Voice message support in chat.
• Added option to transfer chat admin to another participant.
• Added Info option for chat messages.
• Added chat feature flagging support.
• Added option to choose a custom ringtone.
• Added option for a quick reply via hover on chat messages.
• Meeting Module
  • Hide Meeting button if Meeting is not available due to GDPR Compliance
  • Achieved capacity of 100 video participants
  • Grid size optimization for meetings with 60+ active video participants
  • New version of screen sharing with WebRTC
• Contact Center Module
  • Agent Panel: Added an option that allows CRM to remain visible after the call was completed
  • Agent Panel: Implemented the Feedback forms for Queues
  • Supervisor: Introduced the Supervisor Overview tab

Bug Fixes & Improvements:

• Fixed issue where transfer dialog cannot be reached since the main window is always on top.
• Fixed issue where the call window always on top doesn’t work.
• Fixed issue where the application crashes on startup since the move event is triggered too early.
• Fixed issue where a highlighted link is not clickable in chat search.
• Fixed issue where carbon seen is received for a message that is not last, it is not applied.
• Meeting: Fixed an issue where Screen sharing video was not received on pause
• Meeting: Fixed an issue where entering the meeting from multiple applications with the same credentials caused issues
• Agent Panel: Fixed an issue with the Cancel button on Feedback forms
• Agent Panel: Fixed an issue where the Agent panel should be working in the foreground
• Supervisor: Fixed an issue in Supervisor Panel where data was not displayed properly if the “Automatic login” option was checked
• Supervisor: Adjusted the size of the footer items according to the text inside it

Features

• Added Yealink headset integration.
• Added Voice message support in chat.
• Added option to transfer chat admin to another participant.
• Added Info option for chat messages.
• Added chat feature flagging support.
• Added option to choose a custom ringtone.
• Added option for a quick reply via hover on chat messages.
• Meeting Module
  • Hide Meeting button if Meeting is not available due to GDPR Compliance
  • Achieved capacity of 100 video participants
  • Grid size optimization for meetings with 60+ active video participants
  • New version of screen sharing with WebRTC
• Contact Center Module
  • Agent Panel: Added an option that allows CRM to remain visible after the call was completed
  • Agent Panel: Implemented the Feedback forms for Queues
  • Supervisor: Introduced the Supervisor Overview tab

Bug Fixes & Improvements:

• Fixed issue where transfer dialog cannot be reached since the main window is always on top.
• Fixed issue where the call window always on top doesn’t work.
• Fixed issue where the application crashes on startup since the move event is triggered too early.
• Fixed issue where a highlighted link is not clickable in chat search.
• Fixed issue where carbon seen is received for a message that is not last, it is not applied.
• Meeting: Fixed an issue where Screen sharing video was not received on pause
• Meeting: Fixed an issue where entering the meeting from multiple applications with the same credentials caused issues
• Agent Panel: Fixed an issue with the ‘Cancel’ button on Feedback forms
• Agent Panel: Fixed an issue where the Agent panel should be working in the foreground
• Supervisor: Fixed an issue in Supervisor Panel where data was not displayed properly if the"Automatic login" option was checked
• Supervisor: Adjusted the size of the footer items according to the text inside it

Features

• Added button to clear all attachments in chat attachments list.
• Added arrow keys scroll for Chat and SMS messages.
• Added option ‘Auto-download chat media files’ in Messaging Preferences which can be used to toggle automatic download of small media files in Chat.

Bug Fixes & Improvements:

• Add timestamp suffix to duplicate files while downloading to prevent overwriting.
• Meeting: Fixed audio issues when starting a meeting from a call or a conference.
• Meeting: Fixed a bug with Local Recording would not record speaker carousel.
• Meeting: Fixed the optimization for grid view to show 6 videos when there are more than 60 meeting participants.
• Meeting: Fixed talking events not showing if participant starts talking before unmuting.

Features

• Added option to show QR code for quick sign-in via mobile applications.
• Added Opus codec support to improve voice quality.
• Added Kuando Busylight integration.
• Added support to paste images from clipboard directly into a chat.
• Added software echo cancellation for softphone.
• Added waveform while playing a voicemail.
• Added support for DNS SRV service discovery in order to implement failover.
• Added support for DNS SRV SIP discovery and parallel SIP registration in order to implement failover.
• Added option to enable/disable automatic conversion to e164 for contacts sync.
• Added option to reply to a specific chat message.
• Meeting module:
• Automatically adjust the number of video streams in the grid, for optimal performance
• Sort video streams to show participants who spoke last
• Contact Center module:
• General: Added support for Enhanced Ring Groups
• Supervisor: Implemented advanced and improved design of the Supervisor Panel
• Supervisor: Provided with advanced Global Real-time Statistics
• Supervisor: Implemented the ‘Search’ option inside the Supervisor Panel (search for Agents, Queues, or Campaigns)
• Supervisor: Redesigned and fully customizable tabs inside the Supervisor Panel
• Supervisor: Redesigned and improved the Alerts tab

Bug Fixes & Improvements:

• Fixed issue where departments count incorrect in the chat sidebar.
• Fixed issue where call pickup button is not visible if caller id is very long.
• Fixed issue where “New Messages” separator in the chat is positioned on an already seen message.
• Modified Google integration button in order to comply with Google branding guidelines.
• Sending SMS to non-E164 numbers.
• Meeting: Added system time format in meeting details view.
• Meeting: Added a notification if microphone or camera permissions are not granted on macOS
• Meeting: Added a check if accessibility access is granted for remote control on macOS
• Meeting: Added the join audio muted checkbox option that is by default the option chosen in preferences and operates on a per meeting basis
• Meeting: Allowed the user to use other apps when the the gloCOM Meeting schedule window is open
• Meeting: Fixed a bug with participants avatars missing when joining recurrent meetings.
• Meeting: Fixed a bug with a microphone not working when an audio device is removed during a meeting.
• Meeting: Fixed a bug with meeting join dialog being visible when logged out.
• Meeting: Fixed a bug where holding the M key would keep muting/unmuting the user
• Meeting: Fixed a bug creating a recurring meeting converts time given in AM to PM.
• Meeting: Fixed a bug if the video device is removed and added again the user could not enable the camera.
• Meeting: Fixed a bug with meeting invites not sent to web users.
• Meeting: Fixed a bug when the user crashed when opening the meeting list.
• Meeting: Fixed a bug with screen sharing pause not working.
• Meeting: Fixed a bug when the user starts a meeting from a conference call, other users get prompted to join audio, instead of remaining in the same call with new meeting window opening
• Agents: Fixed an issue where a completed Queue call is not deleted from the list of the active calls
• Supervisor: Fixed an issue where the ‘Agent Statistics’ tab and ‘Campaigns’ tab were not refreshed when doing login/logout
• Supervisor: Fixed an issue where Graphs View has not been loaded
• Supervisor: Fixed an issue where Inbound Calls were displaying ‘Unknown’ for DID Destination
• Supervisor: Fixed an issue where a wrong number of Agents was displayed inside the ‘Agent Statistics’ tab
• Agents: Fixed an issue where the Dialer feedback form was not displayed
• Agents: Fixed an issue where ‘Call Screen’ was not updated correctly if the Dialer call was rejected while the feedback form was started
• Agents: Fixed an issue where the application freezes if the Agent did transfer while the “Agent Panel is always on top” option was checked. (The issue was only on Windows OS.)
• Supervisor: Fixed an issue where Inbound call and same caller ID as the local extension would be displayed as the Agent’s call.
• Supervisor: Removed unnecessary scroll inside the Wallboard tab and fixed font
• Supervisor: Fixed an issue with sorting in real-time by disabling it temporarily due to performance issues, but it is possible to manually sort lists

Features

• Added option to show QR code for quick sign-in via mobile applications.
• Added Opus codec support to improve voice quality.
• Added Kuando Busylight integration.
• Added support to paste images from clipboard directly into a chat.
• Added software echo cancellation for softphone.
• Added waveform while playing a voicemail.
• Added support for DNS SRV service discovery in order to implement failover.
• Added support for DNS SRV SIP discovery and parallel SIP registration in order to implement failover.
• Added option to enable/disable automatic conversion to e164 for contacts sync.
• Added option to reply to a specific chat message.
• Meeting Module
  • Automatically adjust the number of video streams in the grid, for optimal performance
  • Sort video streams to show participants who spoke last
  • Added system time format in meeting details view.
  • Added a notification if microphone or camera permissions are not granted on macOS
  • Added a check if accessibility access is granted for remote control on macOS
  • Allowed the user to use other apps when the the gloCOM Meeting schedule window is open
• Contact Center Module
  • General: Added support for Enhanced Ring Groups
  • Supervisor: Implemented advanced and improved design of the Supervisor Panel
  • Supervisor: Provided with advanced Global Real-time Statistics
  • Supervisor: Implemented the ‘Search’ option inside the Supervisor Panel (search for Agents, Queues, or Campaigns)
  • Supervisor: Redesigned and fully customisable tabs inside the Supervisor Panel
  • Supervisor: Redesigned and improved the Alerts tab

Bug Fixes & Improvements:

• Fixed issue where departments count is incorrect in the chat sidebar.
• Fixed issue where call pickup button is not visible if caller id is very long.
• Fixed issue where “New Messages” separator in the chat is positioned on an already seen message.
• Modified Google integration button in order to comply with Google branding guidelines.
• Sending SMS to non-E164 numbers.
• Meeting: Fixed a bug with participants avatars missing when joining recurrent meetings.
• Meeting: Fixed a bug with a microphone not working when an audio device is removed during a meeting.
• Meeting: Fixed a bug with meeting join dialog being visible when logged out.
• Meeting: Fixed a bug where holding the M key would keep muting/unmuting the user
• Meeting: Fixed a bug creating a recurring meeting converts time given in AM to PM.
• Meeting: Fixed a bug if the video device is removed and added again the user could not enable the camera.
• Meeting: Fixed a bug with meeting invites not sent to web users.
• Meeting: Fixed a bug when the user crashed when opening the meeting list.
• Meeting: Fixed a bug with screen sharing pause not working.
• Agents: Fixed an issue where a completed Queue call is not deleted from the list of the active calls
• Supervisor: Fixed an issue where the “Agent Statistics” tab and “Campaigns” tab were not refreshed when doing login/logout
• Supervisor: Fixed an issue where Graphs View has not been loaded
• Supervisor: Fixed an issue where Inbound Calls were displaying “Unknown” for DID Destination
• Supervisor: Fixed an issue where a wrong number of Agents was displayed inside the “Agent Statistics” tab
• Agents: Fixed an issue where the Dialer feedback form was not displayed
• Agents: Fixed an issue where “Call Screen” was not updated correctly if the Dialer call was rejected while the feedback form was started
• Agents: Fixed an issue where the application freezes if the Agent did transfer while the “Agent Panel is always on top” option was checked. (The issue was only on Windows OS.)
• Supervisor: Fixed an issue where Inbound call and same caller ID as the local extension would be displayed as the Agent’s call.
• Supervisor: Removed unnecessary scroll inside the Wallboard tab and fixed font
• Supervisor: Fixed an issue with sorting in real-time by disabling it temporarily due to performance issues, but it is possible to manually sort lists

v5.3.7

Bug Fixes & Improvements

• Fixed issue where Google contacts integration doesn’t work (error: Bad request)
• Fixed crash with message box when call is answered via popup window on Windows

v6.4.3

Bug Fixes & Improvements

• Fixed issue where Google contacts integration doesn’t work (error: Bad request)
• Added support to sync more than 1500 Google contacts
• Changed Google button to meet Google requirements for contacts sync
• Added support for sending SMS messages to numbers that are not in E164 format
• Fixed issue where update is forced during ongoing meeting/call
• Fixed issue where tray icon keeps flashing for muted chat conversations
• Fixed issue where parked call cannot be picked if caller id is too long
• Fixed issue where “New Messages” separator is stuck on an old message
• Contact Center: Fixed close button inside Agent info dialog on Windows
• Contact Center: Fixed bug on Windows where application freezes if the Agent performs transfer while “Agent panel is always on top” option is enabled
• Meeting: Inform user if microphone or camera permissions are not granted on macOS when using meeting
• Meeting: Check if accessibility access is granted for remote control on macOS
• Meeting: Block click on start meeting button if drop down menu is visible
• Meeting: Fixed bug where microphone does not work when audio device is removed
• Meeting: Fixed bug where invite meeting dialog is not closed on logout
• Meeting: Fixed bug where user could not enable camera if video device is removed and added again

v6.4.1

Bug Fixes & Improvements

• Added support to handle additional option to hide call recording controls
• Fixed search in chat when character & is in the name of the group
• Fixed issue where chat windows is focused in the background causing messages to be seen unintentionally on macOS
• Fixed issue where HTML metacharacters are not shown correctly in chat message results
• Fixed issue where the application freezes if “*” is used in chat search query
• Fixed incorrect company name for Contacts sync on macOS
• Updated French translation
• Meeting: Block repeating key events for mute shortcut
• Meeting: Fixed issue where creating a recurring meeting converts time given in AM to PM
• Meeting: Fixed issue where start date does not change when editing recurring meeting
• Meeting: Fixed issue where old recurring instances are not removed from the meeting list when recurrence is changed

v6.4.0.1

Bug Fixes & Improvements

• Agent Edition - Fixed bug where calls would be stacked in the list if agent does not answer the call

v6.4.0

Features

• Added an Option to Mark Chat Conversation as Unread
• Added Call Encryption Indicator in Call Window
• Added Support to Reorder Pinned Conversations in Chat
• Added Unified Call History
• Added MMS Support
• Added Support to Delete a Message in Chat
• Meeting Module
  • Meeting Local Recording
  • Mute participants as the meeting organiser
  • Toggle meeting privacy between regular and public
  • Busy indicator in meeting details until all data is available.
  • New organized meeting list. There are 3 tabs: Scheduled, Previous, Recordings.
• Contact Center Module
  • Agents: Added a new column that displays the Agent’s pause reason
  • Agents: Implemented the Option for Agents to Change a Pause Reason Without Unpausing
  • Queues: Implemented Inbound Dispositions

Bug Fixes & Improvements

• Fixed a bug where Always on Top option does not keep the window on top
• Fixed an issue where empty diagnostic logs dialog is shown after using the main window in full screen on macOS
• Fixed an issue where there is no Call window for calls using callback
• Fixed application scaling issue on Windows.
• Fixed issue where messages are missing from view if message is received while pinned message is focused
• Fixed issue where Jabra integration causes crash if device is disconnected while app is running
• Fixed issue with CRM contacts sync when syncing a huge number of contacts
• Fixed issue where search doesn’t work for Hebrew names
• Fixed blurry icons in Chat and SMS window
• Fixed bug with Address Book contacts sync where contacts with only company name are not synced
• Fixed bug with Google contacts sync where contacts with only company name are not synced
• Fixed main window search to trim blank spaces
• Fixed crash with message box when call is answered via popup window on Windows
• Fixed messages and input field in chat when handling ObjectReplacementCharacter
• Fixed issue where message is not trimmed in chat before sending
• Meeting: Always show mute notification when you try to speak while muted.
• Meeting: When scheduling meetings, users will be presented with the time format used by their system.
• Meeting: Fixed bug where video devices in settings are not visible if softphone is disabled
• Meeting: Fix screen sharing preview does not show anything.
• Meeting: Fix user can enter numbers that exceeds current time format in meeting scheduler.
• Meeting: Fix remote control participant menu in meeting toolbar not checked when user gets remote control.
• Meeting: Fix don’t start recording converter twice is there is already one started.
• Meeting: Fix recording button overlap when meeting window is shrunk.
• Meeting: Fix refresh recording list automatically on stop recording and when conversion is done.
• Contact Center: Agent - Handled entering wrong Agent Number and PIN and implemented specifying valid Agent number
• Contact Center: Agents - Fixed a bug where the Agent’s icon was not displayed correctly when in the “ringing” and “idle” states
• Contact Center: Agents - Fixed a bug where the Agent’s pause reason was not visible on Login
• Contact Center: Agent Panel - Implemented improvements for the Agent panel by changing two icons on the panel and adding the minimum width
• Contact Center: Agent Panel - Redesigned the Agent Panel by displaying the phone dialer and other phone-related settings in the Agent panel window
• Contact Center: Agent Panel - Fixed a bug where the Agent panel would display two messages regarding Agents and Dialler before the application was fully initialised
• Contact Center: Dialer - Implemented changes to the progressive strategy in which the preview screen with the lead information is displayed and the timer is triggered
• Contact Center: Dialer - Fixed a bug with missing call recording files for Dialler calls and a wrong call direction in the CRM call log
• Contact Center: Feedback Form - Fixed a crash in the Agent panel browser that would happen when a user clicked ‘Open in default browser’ in the drop-down menu
• Contact Center: Queues - Fixed a bug where the Queues List label is not updated after Queue reload
• Contact Center: Implemented the login options for the Agent/Supervisor edition in which Agents need to enter a valid Agent number and PIN if the Agent options are enabled

Features

• Added an Option to Mark Chat Conversation as Unread
• Added Call Encryption Indicator in Call Window
• Added Support to Reorder Pinned Conversations in Chat
• Added Unified Call History
• Added MMS Support
• Added Support to Delete a Message in Chat
• Meeting Module
  • Meeting Local Recording
  • Mute participants as the meeting organiser
  • Toggle meeting privacy between regular and public
  • Busy indicator in meeting details until all data is available.
  • New organized meeting list. There are 3 tabs: Scheduled, Previous, Recordings.
• Contact Center Module
  • Agents: Added a new column that displays the Agent’s pause reason
  • Agents: Implemented the Option for Agents to Change a Pause Reason Without Unpausing
  • Queues: Implemented Inbound Dispositions

Bug Fixes & Improvements

• Fixed a bug where Always on Top option does not keep the window on top
• Fixed an issue where empty diagnostic logs dialog is shown after using the main window in full screen on macOS
• Fixed an issue where there is no Call window for calls using callback
• Fixed application scaling issue on Windows.
• Fixed issue where messages are missing from view if message is received while pinned message is focused
• Fixed issue where Jabra integration causes crash if device is disconnected while app is running
• Fixed issue with CRM contacts sync when syncing a huge number of contacts
• Fixed issue where search doesn’t work for Hebrew names
• Fixed blurry icons in Chat and SMS window
• Fixed bug with Address Book contacts sync where contacts with only company name are not synced
• Fixed bug with Google contacts sync where contacts with only company name are not synced
• Fixed main window search to trim blank spaces
• Fixed crash with message box when call is answered via popup window on Windows
• Fixed messages and input field in chat when handling ObjectReplacementCharacter
• Fixed issue where message is not trimmed in chat before sending
• Meeting: Always show mute notification when you try to speak while muted.
• Meeting: When scheduling meetings, users will be presented with the time format used by their system.
• Meeting: Fixed bug where video devices in settings are not visible if softphone is disabled
• Meeting: Fix screen sharing preview does not show anything.
• Meeting: Fix user can enter numbers that exceeds current time format in meeting scheduler.
• Meeting: Fix remote control participant menu in meeting toolbar not checked when user gets remote control.
• Meeting: Fix don’t start recording converter twice is there is already one started.
• Meeting: Fix recording button overlap when meeting window is shrunk.
• Meeting: Fix refresh recording list automatically on stop recording and when conversion is done.
• Contact Center: Agent - Handled entering wrong Agent Number and PIN and implemented specifying valid Agent number
• Contact Center: Agents - Fixed a bug where the Agent’s icon was not displayed correctly when in the “ringing” and “idle” states
• Contact Center: Agents - Fixed a bug where the Agent’s pause reason was not visible on Login
• Contact Center: Agent Panel - Implemented improvements for the Agent panel by changing two icons on the panel and adding the minimum width
• Contact Center: Agent Panel - Redesigned the Agent Panel by displaying the phone dialer and other phone-related settings in the Agent panel window
• Contact Center: Agent Panel - Fixed a bug where the Agent panel would display two messages regarding Agents and Dialler before the application was fully initialised
• Contact Center: Dialer - Implemented changes to the progressive strategy in which the preview screen with the lead information is displayed and the timer is triggered
• Contact Center: Dialer - Fixed a bug with missing call recording files for Dialler calls and a wrong call direction in the CRM call log
• Contact Center: Feedback Form - Fixed a crash in the Agent panel browser that would happen when a user clicked ‘Open in default browser’ in the drop-down menu
• Contact Center: Queues - Fixed a bug where the Queues List label is not updated after Queue reload
• Contact Center: Implemented the login options for the Agent/Supervisor edition in which Agents need to enter a valid Agent number and PIN if the Agent options are enabled

Features

• Added an Option to Mark Chat Conversation as Unread
• Added Call Encryption Indicator in Call Window
• Added Support to Reorder Pinned Conversations in Chat
• Added Unified Call History
• Added MMS Support
• Added Support to Delete a Message in Chat
• Meeting Module
  • Meeting Local Recording
  • Mute participants as the meeting organiser
  • Toggle meeting privacy between regular and public
  • Busy indicator in meeting details until all data is available.
• Contact Center Module
  • Agents: Added a new column that displays the Agent’s pause reason
  • Queues: Implemented the possibility to change a Pause reason without unpausing
  • Queues: Implemented Inbound Dispositions

Bug Fixes & Improvements

• Fixed a bug where Always on Top option does not keep the window on top
• Fixed an issue where empty diagnostic logs dialog is shown after using the main window in full screen on macOS
• Fixed an issue where there is no Call window for calls using callback
• Fix application scaling issue on Windows.
• Fix issue where messages are missing from view if message is received while pinned message is focused
• Fix issue where Jabra integration causes crash if device is disconnected while app is running
• Fix issue with CRM contacts sync when syncing a huge number of contacts
• Fix issue where search doesn’t work for Hebrew names
• Meeting: Always show mute notification when you try to speak while muted.
• Meeting: When scheduling meetings, users will be presented with the time format used by their system.
• Meeting: Fixed bug where video devices in settings are not visible if softphone is disabled
• Contact Center: Agent - Handled entering wrong Agent Number and PIN and implemented specifying valid Agent number
• Contact Center: Agents - Fixed a bug where the Agent’s icon was not displayed correctly when in the “ringing” and “idle” states
• Contact Center: Agents - Fixed a bug where the Agent’s pause reason was not visible on Login
• Contact Center: Agent Panel - Implemented improvements for the Agent panel by changing two icons on the panel and adding the minimum width
• Contact Center: Agent Panel - Redesigned the Agent Panel
• Contact Center: Agent Panel - Fixed a bug where the Agent panel would display two messages regarding Agents and Dialler before the application was fully initialised
• Contact Center: Dialer - Implemented changes to the progressive strategy
• Contact Center: Dialer - Fixed a bug with missing call recording files for Dialler calls and a wrong call direction in the CRM call log
• Contact Center: Feedback Form - Fixed a crash in the Agent panel browser that would happen when a user clicked ‘Open in default browser’ in the drop-down menu
• Contact Center: GoCD Pipeline - Added support for uploading a specific URL without version information in the URL path
• Contact Center: Queues - Fixed a bug with the hotkey button (HK) in Queues
• Contact Center: Supervisor Edition - Implemented changes for the Supervisor edition

Features

• Produce the ‘+’ (plus) sign inside Phone Module
• SMS feature
• 64-bit support on Windows
• Choose a mobile application as a default device
• Choose the desired device when switching devices
• Support for E.164 numbers when adding mobile numbers
• Meeting module: Notify the user when talking while muted

Bug Fixes & Improvements

• Added support to include a timestamp when sending seen and delivery reports in chat
• Fixed a bug where the message pop-up window is shown on each login if the chat feature is disabled
• Fixed freeze caused by executing search per session in the chat
• Fixed video call crashes
• Fixed automatic updates for Linux users
• Fixed a crash for automatic updates on Windows
• Fixed an issue with the selected tab background color on macOS Big Sur
• Fixed an issue where the call window buttons are not clickable on macOS Big Sur
• Fixed an issue where the default IM sound file is set as a ‘Sign In’ sound file instead
• Fixed a bug where the Agent panel always pops up on an incoming call regardless of the settings set in ‘Preferences’
• Fixed an issue where ‘Block chat notification when screen sharing’ does not work for chat messages
• Meeting Module: Increased the maximum number of video participants in a grid view from 9 to 12
• Meeting Module: Increased the spacing in the meeting chat between text and time label
• Meeting Module: Added an automatic reconnection to the meeting chat server in case a connection loss happens
• Meeting Module: Added a scroll bar and word wrapping to the “Meeting List” window
• Meeting Module: Fixed a bug where the camera is still in use after the meeting has ended
• Meeting Module: Fixed a bug where avatars are not visible in the meeting participant list
• Meeting Module: Fixed a bug where the participant list is not displayed in the ‘Meeting List’ window
• Meeting Module: Fixed a bug where the confirmation window is not visible when trying to delete a meeting from the ‘Meeting Details’ window
• Meeting Module: Fixed a bug where the participant’s video stream would be paused after a connection loss
• Meeting Module: Fixed a bug where the presenter’s video stream would be paused after hiding and showing the video carousel
• Meeting Module: Show meeting controls when a new chat message is received
• Meeting Module: Check for the screen recording permissions on macOS and display a warning message to the user if permission is not granted
• Meeting Module: Fixed a bug when the presenter’s video is displayed twice in the carousel
• Meeting Module: Fixed a bug to adjust the invite meeting dialog size to fit the content
• Updated audio backend
• Updated French translation

Bug Fixes and Improvements

• Fixed issue with automatic updates crashes on Windows
• Updated audio backend

Bug Fixes and Improvements

• Fixed issue with automatic updates crashes on Windows
• Updated audio backend

IMPORTANT NOTE FOR WINDOWS USERS

New version of Desktop application for Windows is 64-bit, so after an update you will have 32-bit and 64-bit version. In case you have pinned the application shortcut to the taskbar or created some custom shortcut, that shortcut will point to old 32-bit version. In case that happens please delete that shortcut, start the 64-bit version from Start Menu first and recreate the shortcuts you need.

Features

• Produce the “+” (plus) sign inside Phone Module
• Send and receive SMS messages

Bug Fixes and Improvements

• Added support to include timestamp when sending seen and delivery reports in chat
• Fixed a bug where the message pop-up is shown on each login if the chat feature is disabled
• Fixed freeze caused by executing search per session in chat
• Fixed a bug where “gloCOM 6 Help” opens version 5 documentation
• Fixed video call crashes
• Fixed automatic updates for Linux users
• Meeting module: Increased the maximum number of video participants in grid view from 9 to 12
• Meeting module: Increased the spacing in meeting chat between text and time label
• Meeting module: Added an automatic reconnection to the meeting chat server if a connection loss happens
• Meeting module: Added a scroll bar and word wrapping to the “Meeting List” window
• Meeting module: Fixed a bug where the camera is still in use after the meeting has ended
• Meeting module: Fixed a bug where avatars are not visible in the meeting participant list
• Meeting module: Fixed a bug where the participant list is not displayed in the “Meeting List” window
• Meeting module: Fixed a bug where the confirmation window is not visible when trying to delete a meeting from the “Meeting Details” window
• Meeting module: Fixed a bug where the participant video stream would be paused after a connection loss
• Meeting module: Fixed a bug where the presenter’s video stream would be paused after hiding and showing the video carousel
• Updated the application icon for macOS to adjust it for Big Sur
• Updated PJSIP to version 2.10
• Updated French translation

Notes

Poly (Plantronics) integration will not work with the beta version on Windows due to switching to 64-bit application architecture.

Features

• Test audio devices in Preferences
• Change Microphone, Speaker, and Ringing Device While in Call
• Change Microphone, Speaker, and Ringing Device from Phone module window
• Change Presence by Using the System Tray Icon
• Pin Chat Message
• New icon annotations in meeting list and info
• Improved meeting chat interface
• Close chat and participants from blue bar
• Highlight speaker in grid mode
• Highlight speaker in viewer mode
• Highlight speaker in presenter mode
• Reorganize meeting menu
• New UI for inviting contacts via email

Bug Fixes & Improvements

• Changed ‘Sennheiser’ brand to ‘EPOS Sennheiser’
• Fixed an issue with ‘Agent Login’ dialog size when agent is a member of many queues
• Fixed a bug where queues were not sorted by name in the transfer dialog
• Fixed a bug where agents and users were not sorted by name in multiple dialogs
• Fixed a bug where drag&drop call transfer from agent panel did not work
• Fixed a bug where ‘Agent Panel’ would not pop on top on incoming call if previously minimized
• Fixed a bug where new line is copied as LINE SEPARATOR when selecting text in chat
• Fixed an issue with with rendering of some UTF8 emojis
• Fixed a bug where the main would cover ‘Agent panel’ if ‘Bring app to front’ option is enabled
• Fixed an issue with Google contacts integration where permissions could not be granted.
• Fixed an issue where users could not mute audio on a public meeting, if they joined audio with deskphone
• Fixed a bug where the participant list slider would move to top when a participant joined or left the meeting

New Features

• Added typing indicator for single and group conversations.
• Added support to pin chat sessions on top.
• Added support to forward textual and file messages.
• Added support for chat admin to remove chat participants.
• Added context menu on sender name and avatar in group conversations for quick actions (chat, call, contact information).
• Added support to join a dynamic conference from history.
• Added support for public meetings.

Bug fixes and improvements

• Updated German translation.
• Updated Spanish translation.
• Added support to handle compatibility issues in chat
• Added support for finding invited participant by email for meeting.
• Replaced “kick” with “remove” in call conference screens
• Added support to open chat session menu by right clicking on a session.
• Changed default avatar background.
• Changed group avatar.
• Added group name in notification popup for group chat messages.
• Added group avatar in notification popup on Windows.
• Video participants in meetings are sorted. At the top, participants with video enabled sorted by name, then participants with video disabled also sorted by name.
• Added user avatars in schedule meeting dialog.
• Removed the mouse and keyboard presenter priority.
• Fixed bug where Queues sorting doesn’t work when sorting by Waiting, Busy, Idle or Paused in Queues tab.
• Fixed bug where “Left” was displayed in chat info if the admin leaves another group.
• Fixed bug where “Left” is not removed after someone has added us again and we are admin of that group.
• Fixed issue with black square around status icon on Ubuntu.
• Fixed bug with scaling of remote DTMF window by making it fixed size.
• Fixed bug where pressing Esc doesn’t close emoji popup on Ubuntu.
• Fixed bug where pressing Esc closes chat window instead of emoji popup on macOS.
• Fixed bug where Call option was enabled for missed call from dynamic conferences.
• Fixed bug when user was not able to unmute after the meeting is started from a call.
• Fixed bug when user was not able to join a started recurring meeting from the drop down menu in meeting module window.
• Fixed bug when meeting failed to start from group chat if there are more then 20 participants.
• Fixed crash if a meeting is disconnected from a video server.
• Fixed bug where the status field in meeting details view in meeting list window is not displayed.
• Fixed issue where messages from single and group chat were stacked in Ubuntu notifications.
• Fixed issue with html messages in popup notifications on windows.

• Fix for Windows user audio not being heard by other participants in the meeting

• Fixed verification issue with Google Contacts Integration

Fixed verification issue with Google Contacts Integration

Bug Fixes and Improvements

• Added Portuguese translation
• Added support to show all users in meeting invite list
• Added support to auto reconnect to meeting on connector connection loss
• Updated French, German and Italian translations
• Fixed bug where a call cannot be transferred by using drag&drop inside of the Agent panel
• Fixed bug where transfer button is disabled for all non-dialler calls when using Agent/Supervisor edition
• Fixed bug where transfer, park and voicemail buttons always stay enabled after establishing one call in a campaign while logged in as a dynamic agent
• Fixed bug where HOLD button is always enabled in Dialler (even when call is not yet connected)
• Fixed bug where application would display wrong user name after a meeting is started
• Fixed bugs in Wallboard in Supervisor panel when using French language
• Fixed bug where headers in Agents tab weren’t translated in various languages
• Fixed bug where Queues were not sorted correctly in Supervisor panel
• Fixed bug where Wallboard filtering affects Queues tab data
• Fixed bug with blurry status icons in main window
• Fixed flickering when shared screen is resized
• Fixed join meeting automatically when waiting for the organizer
• Fixed region sharing screenshot coordinates on high dpi displays
• Fixed video resize when camera is changed
• Fixed bug where the user interface is frozen for some time after the meeting is finished.

Features

• Meeting module with audio/video conferencing, instant messaging and screensharing
• New Instant Messaging with support for mobile devices and shared history
• New Presence with availability and more details
• File sharing with group sharing and file persistence
• Contact Center with auto dialer
• Mute group chat
• Added support to close individual chats and to have an overview of all closed chats
• Search messages for specific user
• Support for archived users
• Implemented feedback form
• Mask agent pin when logging in into Agent or Supervisor edition
• Open info screen when user press on Group Name or Participants labels in the top blue bar
• Added “Call” option in options menu for each chat conversation
• Added option to “Close All Chats” in global Chat options menu
• Added back icon inside search box in the main window, and fixed issue with departments arrow icon
• Added entitlements for audio and video when signing the APP on MacOS necessary for the Meeting module
• Added necessary modifications for Google OAuth verification
• Added option to open chat from call history tab
• Added option “Close All Except This Conversation” in the options menu for a chat conversation
• Added meeting actions in system tray icon menu
• Added emoticons for meeting chat
• Added emoji shortcut for “<3”
• Moved global options menu in Chat window next to Search field
• Changed application logo
• Improved dialling to preserve plus prefix in order to prevent local call being mistaken for an international call and vice-versa
• Improved Outlook contacts sync to include contacts from subfolders

Bug fixes and improvements

• Hide body from chat.log
• Handle ESC key while group name field is in focus
• Displayed corresponding message in forgot password dialog
• Fixed issues with scrollbar indicator in search mode
• Fixed issues after merging closing chat session and search per session
• Fixed issue with add new contact dialog title when adding a new Google contact
• Fixed issue with bubble selection
• Fixed issue with links in message
• Fixed bug with sending files that contains # inside file name
• Fixed issues with Camera, Microphone and Contacts permissions on macOS
• Fixed issue where you could send empty message in chat by typing only white space (spaces, tabs, new lines etc.)
• Fixed issue where last message shown in chat sessions view was not trimmed
• Fixed issue where chat message menu would show only if right clicked inside the message content
• Fixed issues with Mute label width in chat info drawer
• Fixed issue where dropping 4 or 5 images in message bubble doesn’t work
• Fixed bug in supervisor edition with alerts for paused agents
• Fixed crashes caused by language change
• Fixed issue with scrollbar position when searching for messages in chat window
• Fixed bug where sender name is shown as “Unknown” in Files Overview drawer
• Fixed share screen preview flickering when split view is resized
• Fixed bug with auto audio join in meeting
• Removed search box in info drawer for single conversation type since it is obsolete
• Removed “Show Files” label, added icon with the same purpose instead

Meeting Module features

• Improve slow rendering and avoid unresponsive UI
• Screen sharing reduced to Full HD, for larger screen resolution
• Audio settings: Select Speaker
• Audio settings: Select Microphone
• Audio settings: mute microphone when joining a meeting
• Audio settings: join audio by computer when joining a meeting
• Video settings: Enable HD
• Video settings: Mirror my video
• Video settings: Always display participant name on their videos
• Video settings: Turn on my video when joining a meeting
• Access meeting settings from bottom control bar
• New meeting icon
• Auto switches audio devices during the meeting when joined audio by computer
• General settings on preferences dialog
• Option to show/hide video participants window
• Remove the screen sharing icon from participants list

Meeting Module bug fixes

• Fix crash when screen sharing is started
• Fix crash on meeting end
• Fix invitation not sent when meeting is started from call
• Fix screen sharing reconnection if server is down
• Start meeting from chat window
• Call meeting audio conference by dial DID drops
• Crash when video is enabled on OSX
• Display name not visible for external participants
• Meeting icon cut on some mac devices
• Missing id in chat message
• Screen region widget not resizable on Linux 18.04
• Wait for organizer dialog text cut

Please check the Release Notes.

Only on Windows version:

• Fixed German translation.
• Fixed OS permissions issue with microphones not working for softphone on OSX

• Fixed issue where Google contacts sync didn’t work (blank page was opened instead of permissions window).
• Fixed issue where silent call popup fails because of SSL errors.

• Added ‘%did%’ macro for CallPopup module.
• Fixed issue where Google contacts sync didn’t work (blank page was opened instead of permissions window).
• Fixed issue where silent CallPopup fails because of invalid certificate.
• Fixed issue where a blank document is printed instead of fax report after a fax has been sent.
• Added option to fix scaling issues on Windows caused by fractional DPI scaling values (e.g. 125%, 150%, 250% etc.).
• Notarized application on Mac OSX.
• Updated French translations.
• Fixed Italian translation of Logout in File menu.

• Fixed translation for the Directory in the main application window.
• Updated German translation.

Fixed issue where My Dialer enters a loop when using non-default caller ID

Fixed critical crash in Personal Dialer.

Features

• Personal Dialer
• Sennheiser integration
• PCI compliance with support for remote DTMF
• Custom parking lots
• Better department filtering
• Search agents in supervisor agents view tab
• More detailed fax sending progress (pages sent)
• Six module icons for faster access
• Added Search of contacts when doing Transfer
• Faster blind transfer with the Enter key
• Padlock for module windows to stay open
• Reset the profile picture to the default avatar
• Drag&drop for transfers from any part of call window
• Display DTMF digits in the call window
• Supervisor panel colours of different statuses
• Warning icon in the “contacts” can be used to retry
• Wording on the Outbound Caller ID blocked
• Changed login failure message to be more clear
• Outlook Plugin renamed
• Voicemail icon notification in the main window
• Voicemail delete icon changed to be more clear

Bug Fixes

• Answer detection in deskphone mode
• Avatar in the List View is blurry
• Wrong call information when using the callback option
• Camera zoomed by default
• Chat window file sending and web URL issues
• Click 2 Dial from the phone icon in the list view did not work
• Extensions are not displayed in app if “not active” in PBXware
• French translation issue in supervisor panel
• Stealing application focus for incoming calls
• Unregister issue on Quit from the Dock icon (OSX)
• Issue when a user clicks on “Switch device” before a call is answered
• List view cut some of the texts in the bottom line
• Fixed blurry module icons
• Fixed multiple same users in conference
• On softphone two outbound calls will both play audio without being answered
• Outbound calls using deskphone posted logs to the CRM system always as ANSWERED
• Sending video button was stretched
• Translation issues in Preferences
• Translation issues in the Supervisor edition
• When a bunch of users log in, monitor filled up on Windows
• Wrong caller id when using the callback option
• When using non-default callerID for outbound calls, CRM popup/search did not work

Features

• Show / hide numbers next to contact name
• New languages for GUI
• Choose CallerID when sending Fax
• Turn off by default alerts in agent edition for callers waiting more than 7 minutes in a queue 5
• Changed terminology “Dynamic/Static conferences” to Instant/Defined
• Choose preferred module icons (4 of them)
• Ring tone
• DTMF in deskphone mode
• Block Caller ID enhanced service
• Agent Edition added alert for login from another extension
• Option to hide certain extensions
• Agents are now able to see other agents pause reason
• Configurable option when “Add new Outlook contact” popup will show up
• Add user(s) to an existing chat conversation
• Filter Queue Calls tab.
• EXE file in Call Popup module
• Added PBX info and libraries versions in the About screen
• Improved SIP provisioning
• Added support for Zoho CRM API v2
• Added option in chat history to sort results by date.
• Added call duration in call history.
• Added option to widen columns in supervisor panel.
• Added a new phone icon in the chat sidepanel to show when a user is on a call - previously it was only a red circle.
• Added option to transfer to Contacts by drag/drop (Google, CRM…).
• Added option to shows current conversation’s name in task bar.
• Added option to display CNAME in Call History.

Bug fixes

• Fixed Google Contact sync issue.
• Fixed App crash if after login “UP” key on the keyboard is pressed.
• Fixed Click2Dial from the browser in Windows add a strange prefix.
• Fixed dial from Outlook if the contact does not have an email address.
• Fixed click2Dial to work from browser and Outlook on Windows Server.
• Fixed UI bug in group chat audio conf call.
• Fixed first start with multiple caller IDs, dial pad cut off bottom numbers.
• Fixed issue with Outlook Plugin not being loaded (visible) in Outlook
• Fixed icon for offline users in group chat participants list.
• Fixed when receiving a call if caller ID is wide (2 rows) some glitches appearing (Windows 10).
• Fixed CRM popup ‘on call start’, was shown even if you start the conference.
• Fixed Popup menu is grayed out (right click in phone module number field) - but all options are enabled actually.
• Fixed If ES caller id is disabled, application will still be able to select caller IDs from the list.
• Fixed can’t start to dial with + on keyboard.
• Fixed Skype module crash bug.

• Added option to search for agents in Supervisor edition, and perform certain actions on agent
• Implemented permissions for agent pause and resume.
• Zoho CRM support for API v2
• Fix Google contacts sync issue
• Fix issue with external monitors and Main window and Agent Panel window
• Fix critical issue with softphone outbound calls (codecs)
• Fix problem in Supervisor edition and attended transfer

Features

• Silhouette Design
• Skype For Business module
• Soft-Branding option in Communicator
• Pipedrive and Suite CRM
• CRM popup module -> added option to popup on call finished (if call lasts more than 5 seconds)
• Call waiting option in softphone
• Submit Feedback option
• Upgraded backend GUI and SIP libraries to the latest versions on Windows and MacOSX which improves stability and performance

Bugs

• OpenGL rendering and crashing issues on Windows with bad drivers
• Discrete GPU was used all the time on OSX
• Fix for max wait time in agent edition.
• Send 180 Ringing for incoming calls
• Enable high dpi support on windows and linux.
• Att xfer and bug in supervisor edition with talk time for agent
• Fix crash when doing transfer of call
• Fix click 2 dial bug on Mac OSX
• Fix for missed calls bug. Handle “answered-elsewhere” from pwproxy.
• Fix crash in voicemail dialog
• Fix but with confirmation dialog when dialing from browser on Mac.
• UDP max packet limitation issue fixed (calls would not pass through)
• Attended transfer does not work when dynamic agent is on call and does att xfer from glocom app
• Fix crash in voicemail dialog
• Wrong callerid and cname for inter-tenant calls
• Anonymous calls still show callerid in gloCOM desktop
• OSC not showing menu properly
• Chat window rendering problems on Retina screens
• Fix: Switch Phone does not ring new Mobile apps
• “Urgent” voicemail in gloCOM is now visible and marked as “Urgent”
• Branding bug: pop-up windows shows gloCOM instead of Communicator
• If one changes callerid in gloCOM, CRM and CallPopup modules would not popup. Call history was also broken, “dialled” tab was showing "65calleird*destnumber"
• AWT in Graphs View (Supervisor Edition) was displaying wrong values (~0 all the time)
• Several visual fixes in call window and conference module dialog
• Renamed NOT_READY -> PAUSED state in Supervisor Agents view
• Video Preview could not be closed from preferences dialog using X button
• When offline in chat, and user press tab on chat window, it will change tab/user but not the content of the chat window
• Scroll bar on high dpi monitor on Windows was way too large
• CallerID bug. If user sets callerid A in phone dialog, and admin in meantime changes or removes that callerid on server, on next login phone dialog will show as “default callerid”, but application will still in background try dialing with old callerid. User would not be aware about that.
• After reload on server, departments menu would not work (user can click on icon, but no popup menu appears).
• Handle Escape key press in main window to clear search box and show all users.

• Added download link for Microsoft Edge click2dial extension.

• Fix for max wait time in agent edition.

• Send 180 ringing on incoming call.

• Enable high dpi support on windows and linux.

• Use “talktime” sent from pwproxy as part of queue_call_complete event, because of att xfer and queue calls.

• Fix crash in search box completer.

• Fix URL handler (click2dial) on Mac OSX.

• Handle “answered-elsewhere” from pwproxy. Fix missed calls bug.

• Fix window title in branded versions of gloCOM.

• Added “Call Waiting” option in softphone mode.

• Added option to popup CRM after call is finished, and talk time was more than 5 seconds.

• Fix for Applied Epic crm integration.