Total releases: 7  |  Sorted: Newest First  |  Generated: 2026-09-29

Features

• Navigation bar customization
• Call Quality Metrics in gloCOM Next
• Call Pickup in gloCOM Next
• Caller ID Switching Preference
• Fax on gloCOM Next
• Synced Favorites
• Quick Actions for External Contacts
• External Contacts CSV Import Details View
• Delete multiple external contacts
• Unified search
• In-Conversation Search
• Meeting Attendance Reports in gloCOM Next
• Grant meeting remote control from gloCOM Next
• Call Into Meeting in gloCOM Next
• Add External Participants to the Meeting
• Call Waiting Control in gloCOM Next
• Dialing Rules
• CRM view in the gloCOM Next desktop application
• Busylight integration
• Wallboard Slideshow
• Wallboard Thresholds
• Launch Dashboard automatically on login

Bug Fixes & Improvements

• Fixed linking a newly created CRM contact to a Contact Center SMS ticket, which previously failed with a “Session ID is not valid” error.
• Replaced the Busylight icon, which was previously identical to the Modules icon, with dedicated selected/unselected icons.
• Added real-time handling of Agent and Queue list updates from the Omni SDK, removing the need to manually refresh to see changes.
• Disabled the ‘View in CRM’ setting when no CRM integration is active or the user isn’t signed in.
• Hide the active call toast stack when the in-app CRM view only partially covers the Voice tab, since active calls remain accessible there.
• Made the in-app CRM record view opened from top search resizable and full-screen, instead of a fixed, non-resizable window.
• Fixed the voicemail Download button, which previously did nothing when clicked.
• Fixed supervised (attended) transfers failing when the transfer target’s Busy Level was set to 1.
• Fixed the meeting camera not being released after quickly toggling it on and off.
• Restored the ability to download a chat file directly instead of only opening a preview.
• Fixed outgoing calls failing immediately when the selected microphone was disconnected, by falling back to the default input device.
• Hide the SMS CRM widget when connected to a PBXware backend that doesn’t support CRM contact linking.
• Added a Favorites section to contact pickers for transfers, conferences, meetings, group chat, message forwarding, and SMS.
• Improved SMS tab search filtering to match contacts by phone number consistently with the External Contacts tab.
• Fixed the Chat tab’s contact filter to match only contact names instead of also matching extension numbers.
• Aligned hover colors on the Contacts tab (dark/navy themes) and Call History (all themes) with the rest of the app.
• Made unified search’s quick filters persist while switching tabs, resetting only when the search panel is closed.
• Implemented full SMS history sync on login so global search can find messages in conversations that were never opened.
• Clarified the error message shown when a call placed with a selected Deskphone fails.
• Fixed thread messages incorrectly reverting from Seen back to Delivered status.
• Added an ‘Add to Favorites’ option to the contacts widget shown during calls, SMS, messaging, and email.
• Capped table column and column-group widths so they can no longer be resized indefinitely.
• Fixed new SMS conversations not linking to the selected contact when the contact’s number required automatic format conversion.
• Fixed new-SMS contact search to also match internal contacts by their phone number, not only their SMS number.
• Improved chat search highlighting to prefer the longest matching term instead of splitting overlapping matches.
• Added permission-gated Contact Center Dashboard settings for Business-edition users with ERG dashboard access.
• Added an option to automatically launch Dashboards on application login.
• Added a Wallboard slideshow option that automatically cycles through ERG and Queue views on a configurable interval.
• Fixed meeting chat sometimes showing messages carried over from a previous meeting.
• Added contact-suggestion dropdowns when transferring a call or adding participants to a conference.
• Improved the Join Meeting by number flow with input validation and instant error messages, instead of surfacing errors only after the device-setup screen.
• Made the bulk-delete checkboxes for contacts an optional, configurable column.
• Fixed the message composer layout breaking when opening a thread while in-conversation search was active.
• Fixed replies to older, search-found messages not appearing immediately in chat without reopening the conversation.
• Fixed login failures when switching accounts via SSO or changing editions after logout.
• Changed the default scheduled-meeting time to the next hour instead of always defaulting to midnight.
• Gated the ‘call into meeting’ option behind its feature flag so it’s hidden on unsupported PBXware versions.
• Focused the search input automatically when opening in-chat search.
• Fixed the meeting recording playback slider not working because recorded .webm files were missing duration metadata.
• Made the raise-hand and reactions buttons toggle their widgets open and closed.
• Fixed an active meeting closing when the support page was opened from Help.
• Added support for fetching conversation messages by conversation ID in the MCP server, resolving ambiguous name matches.
• Fixed table column resizing, which had stopped working.
• Fixed the Contact Details sidebar blocking the Queue/ERG transfer destination list.
• Fixed clicks on the macOS top bar being swallowed by the window drag area, which prevented closing search and other overlays by clicking outside them.
• Hide the chat sync banner from the SMS tab, where it doesn’t apply.
• Fixed the Start Conference button staying disabled after a conference failed to start.
• Fixed several chat errors around thread message delivery and read receipts that could surface as console errors or crash notification handling.
• Reduced excessive delivery-report traffic sent for thread messages after a full chat sync.
• Fixed the user profile menu rendering behind chat controls and the top bar.
• Fixed malformed JSON being stored in file and voice message bodies, which could break message search.
• Fixed the switch-device confirmation modal referencing ‘gloCOM’ instead of the current OEM brand’s app name.
• Fixed a regression where softphone registration would deregister other clients or a deskphone on the same extension.
• Reduced memory and CPU spikes that made the app unresponsive during chat file uploads.
• Widened the message reactions tab and added a scrollbar so large numbers of reactions display properly.
• Stopped a chat-sync-failed alert from blocking auto-login after resuming from sleep.
• Fixed the ‘Call with’ option disappearing from the chat More Options menu at smaller window widths.
• Fixed an incorrect ‘No SMS number assigned’ message on PBXware systems using the legacy SMS API.
• Pinned meeting action buttons (Join, Copy Invitation) to the bottom of the panel instead of below the scrollable participant list.
• Fixed the Cancel button not canceling an in-progress avatar upload.
• Fixed attended transfer to ring groups and queues being disabled.
• Fixed keyboard arrow navigation in dropdown menus from also scrolling the table underneath.
• Fixed SMS message bubbles getting clipped on the left in narrow window widths.
• Fixed the Esc key clearing the SMS search query at the same time it closed the filter Dropdown.
• Centered the raise-hand icon above its button in meetings.
• Fixed the recurring meeting description being cut off instead of wrapping.
• Added a detailed import-results view showing why each contact failed or was updated during a CSV import.
• Added bulk deletion of external contacts.
• Added a search sidebar to chat conversations with Messages, Files, and Links tabs.
• Fixed logging in with a username/password account after an SSO account was previously saved, which could sign in to the wrong extension.
• Added a meeting Attendance report with participant statistics, search, and CSV export.
• Fixed spacing on the failed-message status label and a stuck upload-cancel label after switching conversations.
• Redesigned the active call bar for transfers with distinct styling and clearer active/transfer call counts.
• Added a ‘Phone registered’ indicator for contacts that are online via a desk phone but shown as offline in gloCOM.
• Fixed the softphone failing to re-register after sleep/wake and network reconnects, and resolved related registration errors.
• Made the Esc key close the contact creation form.
• Fixed numerous cases where pressing Esc during a transfer closed the wrong dropdown, modal, or search field instead of the intended one.
• Fixed audio echo, duplicate participants, and a stuck conference state when a meeting was started mid-call from gloCOM Desktop classic.
• Adopted chat sync v2 so an in-progress sync can be resumed and reused instead of restarted on every app launch.
• Added handling for CRM API 401 errors, showing a toast and marking the integration disconnected instead of silently failing.
• Fixed edited/deleted thread messages and reactions not syncing for offline users, by using the modified-messages sync endpoint.

Bug Fixes & Improvements

• Fixed Italian translations for transfer and ticket labels.
• Fixed softphone remaining unregistered after wake from sleep.
• Fixed a bug where softphone registration would unregister other softphone clients.

Bug Fixes & Improvements

• Fixed: SMS search by phone number now finds internal contacts even if the number is only saved as a phone number, not an SMS number.
• Fixed: Webapp login on Safari no longer hangs on “Authenticating…” when the local chat database fails to initialize.
• Updated translations for German (Switzerland), Italian, Italian (Switzerland), French, and Dutch.

Features

• Call History integration with other contact sources.
• MSI installer for the gloCOM Next desktop application.
• MSIX installer for the gloCOM Next desktop application for Windows.
• Agent Rate and Feedback columns for Customer survey within the Closed conversations table.
• Ability to control the volume of the ringing tone.
• Default contact action for internal contacts in the search dropdown list.
• Added the ability to control a remote host’s computer.
• Send and manage SMS across multiple numbers (DiDs).
• Contact Module on SMS.
• CRM Widget in SMS.
• MCP Server for AI integration for gloCOM Next Desktop.
• Login Screen Theme Selection.
• PCI compliance (Remote DTMF).
• PCI compliance (Automatic pause and resume call recording).
• Ability to add a Custom Ringtone.
• Added an option to test Audio Devices.
• Added an option to Launch on Startup.

Bug Fixes & Improvements

• Fixed an issue where the Cancel button was not working while uploading an avatar image.
• Fixed an issue where the Grid view was not visible.
• Fixed an issue where the infinite loader was displayed on reload within the Agents table.
• Fixed an issue where playing the voicemail was not possible within the gloCOM Next desktop application.
• Fixed an issue where navigating to the Parked Calls first lands on Call History after parking a call.
• Fixed an issue where the Send Email button was not working within the gloCOM Next desktop application.
• Fixed an issue where the New message was re-animating after scrolling within the conversation.
• Fixed an issue where the Call popup was not displayed.
• Fixed an issue with the offline indicator background color.
• Fixed an issue where the name and avatar of a saved account were overwritten when another user changed their avatar.
• Fixed an issue with displaying a tooltip in the Dialer header option.
• Fixed an issue where entering a non-existing user within the sidebar caused the Select All button to be checked.
• Fixed an issue where Online Self Care did not log in the user automatically.
• Fixed an issue where the Seen status was not updating for messages sent before the pin event.
• Fixed an issue where the participant video within the carousel always stayed fixed in the same position.
• Fixed an issue where an incoming call was resetting the sort filter.
• Fixed an issue where the meeting recording was missing audio.
• Fixed an issue where emojis were flickering within the input field.
• Fixed an issue where fetching closed conversations and agents’ daily status was delayed until tab selection.
• Fixed an issue where expanding the meeting PiP Window was not possible when positioned at the top of the screen on macOS.
• Fixed an issue where a warning toast needed more contrast.
• Fixed an issue with the responsive design.
• Fixed an issue where the chat list was overlapping the conversation view when the window is not in full screen mode.
• Fixed an issue where clicking a notification while the application is minimized did not focus the application on macOS.
• Fixed an issue where the softphone warning sign.
• Improved the sidebar to be under the persistent menu within the Voice tab.
• Improved security by defining a Content Security Policy.
• Improved Headset Integration.
• Improved exact match in Team Chat Search.
• Missing tooltips were added.
• Added an option that lets the user see which edition is logged in when using the Agent or Supervisor editions.
• Added an option to maximize the gloCOM Next desktop during screen sharing with a double click.
• Added support for dropdown suggestions when adding people to an existing call.
• Added support for handling feature flags for disabling SMS message/conversation deletion.
• Added support for urgent voicemail visibility.
• Added support for inviting external participants to a meeting via External Contacts.
• Added support to focus on the gloCOM Next Desktop Application during an Incoming Call.
• Added support for PBXware Host Info in the About Page.
• Added support for changing Chat Font Size in Settings.
• Added support for changing Chat Download Folder.
• Replaced the Semantic UI dialogs with custom components and unified dialog design.
• Tooltips unification is done.
• Open and focus on a message within the conversation instead of the search result modal.
• Disabled media keys handling and prevented integration with system media control for gloCOM Next Desktop on macOS.
• Turn phone devices on/off in the gloCOM Next web/desktop application.

Bug Fixes & Improvements

• Fixed an issue where Project Codes were incorrectly used as Caller IDs for outbound calls.

Bug Fixes & Improvements

• Avg Wait Time and Avg Talk Time on Wallboard now show exact time in seconds or minutes and seconds.